We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at wecairs@cairs.biz. Returns must be sent to:

CAIRS SHOES
1 Chick Springs Rd, Suite 214 E
Greenville, SC 29609

If your return is accepted, we'll send you a return shipping label and instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Order Cancellations

Orders cancelled before shipment are voided automatically and any payment is returned to the original payment method. No return is required for a cancelled, unshipped order. If your order has already shipped, the standard return process below applies.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items), personal care goods, and items marked as final sale. We do not accept returns on sale items or gift cards. Please contact us with questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds and Payment Methods

Once an approved return has been received and inspected, refunds are issued only to the original payment method used for the purchase, generally within 10 business days. Processing and posting times are controlled by the customer's bank or card provider.

We do not send refunds to a different card, bank account, digital wallet, or third party. If a bank or card provider rejects a refund, the customer must contact that institution first. We may provide transaction-tracing information, such as an Acquirer Reference Number (ARN), to help locate the refund.

If the original payment method cannot accept the refund, we may, at our discretion and after verifying the order and the customer's identity, offer store credit, a gift card, or another resolution. We may request documentation from the payment provider before issuing an alternative resolution. Any approved alternative resolution will be documented in the order records.

We reserve the right to delay or decline an alternative refund method where we suspect fraud, duplicate reimbursement, an unauthorized request, or an open payment dispute.

Medicare Beneficiaries

If you purchased an item that CAIRS billed, or may bill, to Medicare, your payment and refund rights are governed by Medicare program requirements. We accept assignment for covered items, meaning we accept Medicare's approved amount as payment in full, plus any applicable deductible and coinsurance. If Medicare does not cover an item and we did not provide you with a valid Advance Beneficiary Notice of Noncoverage (ABN) before you paid, we will refund any amount you paid for that item. If Medicare denies a claim and you received a valid ABN, you are responsible for the amount identified on the ABN. Refunds required under Medicare will be issued to you as the beneficiary and are not subject to the store-credit or fraud-discretion provisions above.

Contact

If more than 15 business days have passed since we approved your return, contact us at wecairs@cairs.biz.