SHIPPING & RETURNS
Shipping Policy
At CAIRS Shoes, we want to ensure transparency and satisfaction in your shopping experience. We offer free shipping on all orders over $150 If you have any questions about our shipping policy, please don't hesitate to contact our customer service team.Please review our shipping policy below:
Order Processing:
- Orders are typically processed and shipped within 2-4 business days.
Shipping Costs:
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Orders over $1150 are eligible for free standard shipping within the US.
Domestic Shipping:
- We offer both domestic US and Canada
Tracking Information:
- Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Providers:
- We work with reliable shipping partners to ensure the safe and timely delivery of your order.
Expedited Shipping:
- Expedited shipping options are available at an additional cost.
Shipping Address:
- Please ensure that your shipping address is accurate. CAIRS Shoes is not responsible for orders shipped to incorrect addresses provided by the customer.
Shipping Confirmation:
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Return Shipping:
- Customers are responsible for return shipping costs, except for defective items where CAIRS Shoes will cover the return postage.
Thank you for choosing CAIRS Shoes! If you have any questions or concerns, please contact us at wecair@cairs.biz.
Return & Exchange Policy
CAIRS Shoes Return Policy
At CAIRS Shoes, your satisfaction is our top priority. If, for any reason, you need to return your purchase, we've streamlined the process to make it easy and stress-free. Please review our Return Policy below:
15-Day Return Window:
- You have 15 days from the date of delivery to initiate a return for a full refund.
Conditions for Return:
- Shoes must be in their original, unworn condition with all tags and packaging intact.
- Original shoe box must be included and placed inside a protective packing box.
- Damaged or scuffed shoes or boxes cannot be refunded or exchanged.
Defective Items:
- If the shoes are defective, CAIRS will cover the postage for the return and issue a full refund.
Return/Exchange Chart:
- Please fill out the Return/Exchange chart provided on our website, indicating return code, color, size, width, quantity, and item number.
- Use the comments box for additional information.
Postage Responsibility:
- Customers are responsible for return postage charges, excluding defective items.
Refund Process:
- After inspection, your refund will be processed to the original payment method.
Exchange Process:
- Exchanges are processed upon inspection; if the requested size is unavailable, a refund will be issued.
It's our commitment to ensure that you are delighted with your CAIRS Shoes purchase. If you have any questions or concerns, please reach out to us at WECAIR@cairs.biz.
Thank you for choosing comfort, style, and confidence with CAIRS Shoes!